A list of frequently asked question.
- 1 Hardware
- 1.1 Revisions
- 1.1.1 What are Community Editions?
- 1.1.2 Is the Community Edition hardware the latest revision?
- 1.1.3 Will there be other Community Editions?
- 1.1.4 In simple terms, what are the differences between Braveheart and the new Community Edition?
- 1.1.5 Will there be a newer revision after the Community Editions?
- 1.1.6 Will there be hardware differences between the Community Editions?
- 1.1.7 How powerful is the PinePhone's hardware?
- 1.2 Sound
- 1.3 Modem
- 1.4 Battery
- 1.5 Kill Switches
- 1.6 Memory
- 1.7 GPS
- 1.1 Revisions
- 2 Software
- 2.1 Installation
- 2.2 Updating
- 2.3 Booting
- 2.3.1 What's the boot order for SD cards and eMMC?
- 2.3.2 How can I select different OSes at boot?
- 2.3.3 I turned on my Manjaro CE PinePhone. The red LED and screen backlight are briefly lit, then both are not and it will not boot.
- 2.3.4 I did not install an update in Ubuntu Touch and I'm stuck on the Pine64 logo after rebooting.
- 2.3.5 I turned on my PinePhone running Ubuntu Touch. The red LED is lit and it will not boot.
- 2.3.6 Can I install a different OS on my Community Edition?
- 2.4 Other
- 2.5 SMS
- 3 Shipping
- 4 Accessories
What are Community Editions?
Community Editions of the PinePhone were versions of the PinePhone which came preinstalled with the operating system of a partner project and featured the logo of the project on the back panel. The Community Edition was intended to help partner projects developing these systems: "Community editions are meant to bring exposure to partner-projects operating systems and communities, as well as help finance ongoing development.", source.
Is the Community Edition hardware the latest revision?
The Community Edition program (featuring the mainboard numbers 1.2 through 1.2b and branded back covers) which provided the branded Pinephones has since ended, and a Beta Edition has since been released. The only difference between each Community Edition is the inclusion of crucial bug fixes, with the last issue being fixed with the 1.2b motherboard shipping with the Manjaro CE PinePhones. The 1.2B motherboard is also currently used in the Beta Edition PinePhones, however the Beta Edition units do not ship with any back cover branding. There is currently no plans for further hardware revisions.
Aside from the back cover, the only other difference between each Community Edition is that starting with the postmarketOS PinePhone, a convergence package option was released that adds another gigabyte of ram to the phone and a 32GB eMMC instead of a 16GB eMMC. Convergence packages also included a dock for plugging in USB peripherals and connecting to a HDMI monitor, however you can purchase a generic USB-C dock to use with a 2GB PinePhone.
The predecessor to the Convergence Edition PinePhones was the Braveheart Edition intended for developers to bring up the platform, which had the version number 1.1. For more details about the topic see PinePhone#Hardware Revisions.
Will there be other Community Editions?
Five Community Editions have been announced: UBports, postmarketOS, Manjaro, KDE, and Mobian. Since the release of the Mobian edition, the Beta Edition PinePhones have been released and the Community Edition Program has ended.
In simple terms, what are the differences between Braveheart and the new Community Edition?
The Braveheart PinePhone was the first public revision of the PinePhone which was intended solely for developers and Linux enthusiasts. The Ubports Community Edition was the next revision of the PinePhone with an updated mainboard based on feedback from the Braveheart Edition, see PinePhone#Hardware Revisions. All current revisions of the PinePhone continue to be intended for developers and enthusiasts, however Pine64 will be starting to offer partnered retail units of the PinePhone in 2021 which will have a better warranty and technical support (keep in mind even then it is not intended for a broader audience at this time, as the software still needs work and the hardware does not hold up well to modern consumer standards).
Will there be a newer revision after the Community Editions?
Starting with the Ubports Community Edition the PinePhone has gotten CE and FCC certifications, repeating the certification process due to changes in the hardware design is very expensive, so the Community Edition(s) are viewed as the final revision besides critical fixes. The PinePhone (and parts for them) will be produced and sold for at least 5 years.
There are ideas for a newer PinePhone with updated hardware, no further details were announced however.
Will there be hardware differences between the Community Editions?
Besides the varied back covers, starting with the launch of the PostmarketOS CE there has been the release of a convergence package option for the PinePhone which includes more ram and storage, and a included dock for convenience. There has also been multiple hardware changes starting with the Ubports CE (mainboard 1.2) and ending with the Manjaro CE (mainboard 1.2b). There is currently no plans for future hardware changes for a few years.
How powerful is the PinePhone's hardware?
The PinePhone is about on par with a Raspberry Pi 3 in terms of CPU power, however going by GFLOPS it has half the GPU power. The Pi 3's Videocore IV does 24 GFLOPS, and the Mali 400 MP2 on the PinePhone only 10.8.
Despite this, using software rendering the PinePhone is capable of smoothly rendering at 1080p resolution or higher. However, with a fully GPU-accelerated mobile environment you should expect a more sluggish experience outputting to such resolutions. Unfortunately the Mali 400 MP2 (a 2008 arm mobile GPU) simply isn't intended to push 1080p resolution. With that said, the VPU of the PinePhone has been shown to handle smooth H.264 1440p30 video playback using Cedrus and gstreamer as documented here. Further, the PinePhone should be more than capable of a smooth phone experience when used in conjunction with well optimized software that makes use of its hardware features. It is also more than capable of running many light games (including 3D ones such as Supertuxkart), and retro gaming. Expect further speed improvements over time as the drivers are improved, and in the meanwhile you can look into slightly overclocking the device (at your own risk).
The default ringtone for Mobian Phosh can be found at /usr/share/sounds/freedesktop/stereo/phone-incoming-call.oga
The modem isn't working
In order to use the modem and WiFi/Bluetooth, you need to ensure the battery is inside the device and has a sufficient charge. Even when supplying the phone with enough power, the modem and WiFi chip will not work without a connected battery. Further, double check that you have no put the SD card into the sim card slot, or vice versa.
Does the PinePhone only wakeup from sleep for calls and texts?
Yes. Unless the PinePhone is configured to wakeup every few minutes from deep sleep in crust (At the cost of battery life. However, in the future there may be other solutions), then there is not any way to get any notifications for applications. The modem on the PinePhone will wake the device for incoming calls and texts however, and the real time clock is also capable of waking the device for alarms.
The battery is stuck inside the phone
The battery can be stuck in the phone if the screws of the frame are overtightened.
If your battery is stuck inside the PinePhone, grab a screw driver and completely unscrew all the screws of the midframe. Then pull out the battery (you may have to fully take off the midframe in some cases to get it out). And then rescrew the midframe, but only tighten the screws to the point where they are just barely tight to hold. This should allow you to remove the battery easily.
The battery is discharging while the phone is powered off (Braveheart Edition)
The issue is not present on the Community Edition. Due to a hardware bug, after poweroff, the phone still consumes 20–30mA which drains the battery in 3-4 days. A manual procedure to fix the hardware bug is described here.
What are the kill switches doing?
|1||Modem||Pulls Q1501 gate up (FET killing modem power)||"On" enables 2G/3G/4G communication and GNSS hardware, "off" disables it.|
|2||WiFi / Bluetooth||Pulls up CHIP_EN||"On" enables WiFi and Bluetooth communication hardware, "off" disables it.|
|3||Microphone||Breaks microphone bias voltage from the SoC||"On" enables audio input from on-board microphones (not 3.5mm jack), "off" disables it.|
|4||Rear camera||Pulls up PWDN on OV5640||"On" enables the rear camera, "off" disables it.|
|5||Front camera||Pulls up PWDN on GC2145||"On" enables the front camera, "off" disables it.|
|6||Headphone||Pulls up IN2 on analog switch BCT4717ETB||"On" enables audio input and output via the 3.5mm audio jack, "off" switches the jack to hardware UART mode.|
What's the speed difference between the eMMC and SD cards?
Maximum transfer speed of the eMMC is around 85 MB/s, while SD cards are limited to approximately 23 MB/s (even with faster cards).
GPS doesn't work
Like almost all smartphones, the PinePhone GPS antenna is small and can only get a first fix unassisted if the GPS signal is very strong. To make first fix faster and more reliable, phones download assistance data either from the phone network or from the internet. The GPS in the PinePhone modem supports the internet based assistance method, as detailed in the modem documentation, but this isn't yet supported out of the box by any of the distros. There is a proof of concept script to show that it can work.
Until AGPS support makes its way into the distros you'll have to make some manual changes - see for example Mobian wiki
How can I install an operating system on the SD card / eMMC?
Read the PinePhone Updating Instructions.
What's the boot order for SD cards and eMMC?
The PinePhone will automatically boot from microSD if a bootable card is inserted. If no (bootable) microSD is found, it will boot from eMMC.
How can I select different OSes at boot?
There is a project by Danct12 which allows the user to select different OSes at boot, the software is currently work-in-progress: https://github.com/dreemurrs-embedded/Pineloader.
I turned on my Manjaro CE PinePhone. The red LED and screen backlight are briefly lit, then both are not and it will not boot.
This can be the result of at least one situation:
- The eMMC installation became corrupt or otherwise unbootable
- An SD card is present but not bootable (consider PinePhone#Detailed usage instructions)
If there is an installation of Manjaro on both the eMMC & an SD card, the SD card will always boot first on the device. Try taking the SD card out and booting the installation that is on the eMMC. If the problem persists, it is likely there is an issue with both installations and you will need to reinstall your distribution. You may also want to check with your distribution's maintainers if boot issues are a common problem in a recent update.
I did not install an update in Ubuntu Touch and I'm stuck on the Pine64 logo after rebooting.
- Use a USB A-C cable to plug your phone into your PC
- Hold the PinePhone's power button for 4 seconds or more to power it off.
- Wait 5 seconds
- Hold the Volume Up and Power buttons on the PinePhone to boot into recovery. You should see the LED light red, then yellow, then green. The "Installing update" screen will appear, but a progress bar to indicate update progress will not. Ignore the "Installing update" part.
- Your PC may automatically mount the PinePhone's partitions. If it does, Safely Remove or Eject all of them.
- Open a terminal on your PC. Type
- You should receive the text 'Welcome to Rescue SD Shell!'
- In the new Rescue SD shell, type
umount /dev/mmcblk2p10; e2fsck -fy /dev/mmcblk2p10 && sync
- Once this command pipeline finishes, type
sync && reboot -f
Your PinePhone should reboot into Ubuntu Touch. Now head to Settings -> Updates and install the new update!
If these steps did not solve your issue, please create a new thread here on the Pine64 forums, note what the problem looks like, then say that you've tried these steps already.
This is caused by corruption on the userdata partition. Normally this should be fixed by 'e2fsck' in the initramfs, however an error in image creation means that that version of e2fsck is unable to correct corruption. This has been fixed in all new PinePhone updates, so if you update from the factory image to any other image available to the PinePhone now, you will not experience this issue any longer.
I turned on my PinePhone running Ubuntu Touch. The red LED is lit and it will not boot.
- Hold the power button until the light turns off
- Hold the power button until the light turns on
You may need to repeat these steps more than once.
This is caused by u-boot apparently trying to use the eMMC before it is ready. We are not entirely sure why this occurs yet.
Can I install a different OS on my Community Edition?
Yes! While all of the Community Edition Pinephones come with an OS preinstalled, you are free to use any OS on the integrated storage (the eMMC) or an SD card, see PinePhone Installation Instructions and PinePhone Software Releases on how to install them.
How can I enable SSH?
In Ubuntu Touch you can run "sudo start ssh" to get a one-time start, or edit /etc/init/ssh.override and remove the manual line to make it auto-start.
In other distributions you may have to install ssh through its package manager and then proceed to use its init system to enable it. For Manjaro, Arch, and Mobian you can use "systemctl enable" and "systemctl start" command to enable and start ssh.
What works, what doesn't?
For Ubuntu Touch see https://gitlab.com/ubports/community-ports/pinephone#what-works-what-doesnt.
Other distributions will have different levels of functionality. Please refer to the release page of your chosen distribution for further information.
I can't connect to a 2.4Ghz Wi-Fi network in Ubuntu Touch.
Reboot your device by holding the power button until the "Power" dialog appears, then pressing "Restart".
If that does not fix the issue, note that all the following conditions must be met to use WiFi on the PinePhone:
- The plastic tab between the battery and the device's battery contacts has been removed
- The battery is installed
- The WiFi killswitch, #2, on the rear of the device is switched "ON"
Wi-Fi in the PinePhone only seems stable after a warm reboot like this.
What's the status of Android for the PinePhone?
Currently, there isn't any major push to get Android running well on the PinePhone. The developer Icenowy did get a Android image to run and partly work, it was however slow and buggy, with major functions not working. A solution for running some of your android apps may be found in Anbox as of now. Anbox is currently not included in Ubuntu Touch. In other distributions your millage may vary on what applications will run and how well.
Why are my apps loading slower than on my Android phone?
Android has multiple techniques in place to speed up launching applications after the first launch, such as the "Dalvik cache".
Using a alternative filesystem such as F2FS on the eMMC (which is considerably faster than running software on the SD card) may help improve performance slightly. Over time you can expect further optimizations and improvements in various distributions that will help speed up the PinePhone.
The phone does not receive SMS
Sometimes incoming SMS messages are not being received, but outgoing ones, phone calls and data are working fine. One potential cause could be SMS messages that linger in the modem's queue (10 or more of them). This queue appears to be persistent across reboots and also re-imaging the OS.
On Mobian and Manjaro, the ModemManager does all of the communications with the 3G modem including phone calls, cellular data, GPS and SMS. This may not be the case with other PinePhone OSes.
You can access the ModemManager using the mmcli command.
$ sudo mmcli -m 0 --messaging-list-sms Found 10 SMS messages: /org/freedesktop/ModemManager1/SMS/0 (received)
$ sudo mmcli -m 3 --messaging-list-sms /org/freedesktop/ModemManager1/SMS/77 (received)
For Mobian, delete all of the messages like this:
$ sudo mmcli -m 0 --messaging-delete-sms=1 (Repeat with 1 through 10 to delete all of the messages)
For Manjaro, delete all of the messages like this:
$ sudo mmcli -m 3 --messaging-delete-sms=77 (Repeat with all listed messages)
Note that the "-m 0" or "-m 3" refers to modem 0 or 3 (the only one in a PinePhone). For more help on the messaging related actions available in mmcli you can check the help with
mmcli --help-messaging. This article is also helpful in learning: https://electronproton.com/mmcli-command-examples/. For your particular configuration, you may need to try different "-m #" combinations, e.g., "-m 2" or "-m 4." "-m 0" is not always the default.
It should also be noted that recent releases of Mobian and postmarketOS now include a userspace daemon called eg25-manager, which helps manage the modem and ensure proper operation.
I did not receive an order confirmation
Check your "spam" folder. It was reported that some users did not receive an order confirmation. You will also still get a shipping notification when the device ships out, even if you didn't get a order confirmation email.
When does the phone ship?
For up-to-date information when the phone's shipping date is estimated, see the edits in this forum post: https://forum.pine64.org/showthread.php?tid=9942.
It is shipping day but I did not receive a shipping notification
For shipments with DHL the shipping notification is sent out as soon as the packet reached DHL's warehouse and scanned (it can take up to 24 hours after scanning after the shipment is added to DHL's database). For all other shipments (via Ascendia) the notification is sent out sometime after shipment.
When does my phone ship if I order now?
Orders made after Friday, 22nd May 2020 are shipped after the first bulk of pre-orders has been shipped. The exact date is not known yet due to various reasons, it may be a few weeks after the first bulk shipped. The forum will be edited with updated information and you will receive a shipping notification when the device was shipped.
What about import taxes?
Import taxes have to be payed by the buyer depending on the jurisdiction of the country of the buyer. Please check with your local laws if there are import taxes to pay and if so how to do the tax filing.
Which screen protector should i use?
Protecting your screen is important, especially for devices like the PinePhone that doesn't have access to the newest glass technology. The Braveheart and Community Editions of the PinePhone comes with a plastic film screen protector installed, and Pine64 sells a tempered glass screen protector in their store.
You can also buy a third party screen protector, as the screen protectors for the iPhone 11 Pro Max/XS Max fit the PinePhone pretty well based on this forum post.
I want a replacement battery, which one should I buy?
Replacement batteries for US customers are available in the store.
Currently the PinePhone battery is known to be compatible with replacement batteries for the Samsung J700. Specifically, models "EB-BJ700BBC" and "EB-BJ700BBE" are compatible with all PinePhone models, and "EB-BJ700CBE" is compatible with Community Editions after UBPorts (due to plastic tabs on its bottom which only the newer phones have tolerance for).
Will Pine64 sell other addons made for the PinePhone?
Yes, currently there is a keyboard case with similarities to the Psion 5 which includes an internal battery, and a Qi wireless charging add-on planned, both of which Pine64 intends to directly sell. There is the potential for future add-ons such as a game pad, however that is currently just an idea and not in any way planned.