Pinecil Shipping and Tracking

This article applies only to the main Pine Store, pine64.com items that ship from their Shenzhen, China facility, such as the Pinecil soldering iron and PinePower chargers (phones do not ship from Shenzhen).

How does it work?

1. Order Email: when the Pine Store receives an order, an initial email is sent out within one day. This email confirms your order was charged (check spam folders for 'Pine Store').
2. Shipping Email: after several more days, when the order is shipped, a second email is sent with a tracking number. This could take a week or more depending on China holidays, non-working days, health lock-down, or an overwhelming number of orders. In general, people report getting a shipping/tracking email within 5 days, just wait for this email (search emails for 'Pine Store'). Pine does shipments in batches, you get the tracking number faster or slower depending on when batch day is (up to 10 days). Pine Store is a small company.
3. If you don't get the first "order email" soon after placing the order, then contact the Pine store as your order may not have completed or been charged.

Courier options

1. Cheap shipping (~$12): could take 3-7 weeks (some reported 2 weeks), this sometimes gets delayed in the Customs department in your home country due to backlogs (some had 7 weeks mainly because it was stuck in their country's Customs department for many weeks before being cleared to leave customs, especially during height of Covid/reduced Customs staffing). Currently members report about 2-3 weeks, as always it can be held up in the Customs department of your country if you are shipping it from outside of your country.
2. Courier shipping: more expensive (~$30), takes ~4-10 business days based on feedback from PINE64 members.
3. Pine Store shipping policy (30-day warranty starts when Pinecil is delivered).
4. Note: resellers operate independently from the main Pine Store. They are in different countries and set all of their own procedures, shipping costs and options. Get all reseller shipping details for each store from their specific websites/chat tools/email.

Why doesn't Pine Store Ship to my country?

1. If Pine Store does not ship to your country currently, check out one of the many legit resellers here.
   • Some couriers have temporarily stopped shipping to some countries.
   • Customs paperwork for some countries is too difficult for a small business like Pine Store to manage.
   • If Customs laws change in some countries, Pine Store may have to move from cheaper shipping options to more expensive Courier options.
   • Too many packages have gotten lost. Pinecil and other items have a low margin; lost packages have a great impact. Some resellers are more prepared to take the risks so that the Pine Store can stay focused on engineering new hardware.
2. When possible, the Pine Store leaves open the more expensive Courier option instead of stopping all shipping to a country. Some friends try to do a group purchase to spread out the shipping cost for each person.

Tracking

• The tracking number issued in the shipping email may not work for a couple days, just check again.
• https://parcelsapp.com/
• https://www.17track.net/

• If you see the message "outbound imports cancelled", just wait. It is a poorly worded message. Members experience that it updates after 1-3 days to show a hand off from China Post to a USA facility. The message would be more clear if it was "outbound imports transferred/complete".

Go back to Pinecil article

Go back to Pinecil article.