Difference between revisions of "Pinebook Pro Troubleshooting Guide"

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Fix spelling error, clear up confusion about NVMe issue that's been solved for some time, and update firmware link
(Keyboard Repeating)
(Fix spelling error, clear up confusion about NVMe issue that's been solved for some time, and update firmware link)
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* See [https://gitlab.manjaro.org/manjaro-arm/packages/community/pinebookpro-audio manjaro-arm/pinebookpro-audio] for how to handle 3.5mm jack plug/unplug events with ACPID.
* See [https://gitlab.manjaro.org/manjaro-arm/packages/community/pinebookpro-audio manjaro-arm/pinebookpro-audio] for how to handle 3.5mm jack plug/unplug events with ACPID.
* Serveral users have reported that one internal speaker had reversed polarity. Thus, sound from the speakers is like an echo effect.
* Serveral users have reported that one internal speaker had reversed polarity. Thus, sound from the speakers is like an echo effect.
** Their is a software fix using alsamixer and then enable either "R invert" or "L invert", however, now the headphones have incorrect audio.
** There is a software fix using alsamixer and then enable either "R invert" or "L invert", however, now the headphones have incorrect audio.
** The permanent fix is to re-wire one speaker, though this requires soldering small wires.
** The permanent fix is to re-wire one speaker, though this requires soldering small wires.
* Sound playback may be affected by the "mirroring" between the right and left channels, which results in distorted sound image.  The root cause is the [https://linux.die.net/man/1/alsamixer ALSA mixer] setting named "DAC Stereo Enhancement", which needs to be changed to 0% to fix this issue.  Please see [https://forum.pine64.org/showthread.php?tid=12631&pid=87372#pid87372 this forum post] for further information.
* Sound playback may be affected by the "mirroring" between the right and left channels, which results in distorted sound image.  The root cause is the [https://linux.die.net/man/1/alsamixer ALSA mixer] setting named "DAC Stereo Enhancement", which needs to be changed to 0% to fix this issue.  Please see [https://forum.pine64.org/showthread.php?tid=12631&pid=87372#pid87372 this forum post] for further information.
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= NVMe SSD issues =
= NVMe SSD issues =


Many PineBook Pro users have reported issues with NVMe SSD drives, including random Linux lockups and crashes.  Some of these issues are related to the [https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=712fa1777207 RK3399's errata] that disables Gen2 (5 GT/s) speed for the PCI Express link used by the NVMe SSD, reducing it down to Gen1 speed (2.5 GT/s).  However, as of December 17, 2020, Linux distributions that use mainline Linux kernel still configure the PCI Express link to run at Gen2 speed, which requires [https://forum.pine64.org/showthread.php?tid=11683 manual reconfiguration] to Gen1 speed in case system instability is experienced.  See also this [https://patchwork.kernel.org/project/linux-rockchip/patch/20200423150510.6216-1-pgwipeout@gmail.com/ related discussion]. NOTE: This issue seems to have been [https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=642fb2795290 fixed] in mainline 5.12. It has been tested on Manjaro ARM and seems to work with no modifications.
Many PineBook Pro users have reported issues with NVMe SSD drives, including random Linux lockups and crashes.  Some of these issues are related to the [https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=712fa1777207 RK3399's errata] that disables Gen2 (5 GT/s) speed for the PCI Express link used by the NVMe SSD, reducing it down to Gen1 speed (2.5 GT/s).  However, Linux distributions that use Linux kernels older than version 5.12 still configure the PCI Express link to run at Gen2 speed, which requires [https://forum.pine64.org/showthread.php?tid=11683 manual reconfiguration] to Gen1 speed in case system instability is experienced.  See also this [https://patchwork.kernel.org/project/linux-rockchip/patch/20200423150510.6216-1-pgwipeout@gmail.com/ related discussion]. This issue does not affect distros with recent (newer than May 2021) kernels such as Manjaro ARM which seem to work with no modifications.


Some PineBook Pro users have reported issues with the default settings for the APST (Autonomous Powe State Transition) power saving, which cause an NVMe drive to disappear from the system or lock up after a certain period of time.  Please see [https://forum.pine64.org/showthread.php?tid=11337&pid=87711#pid87711 this forum thread] for further information.
Some PineBook Pro users have reported issues with the default settings for the APST (Autonomous Powe State Transition) power saving, which cause an NVMe drive to disappear from the system or lock up after a certain period of time.  Please see [https://forum.pine64.org/showthread.php?tid=11337&pid=87711#pid87711 this forum thread] for further information.
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== Pinebook Pro gets stuck after first reboot in Trackpad Firmware Update ==
== Pinebook Pro gets stuck after first reboot in Trackpad Firmware Update ==
This refers to the firmware update shown here:
This refers to the firmware update shown here:
https://github.com/ayufan-rock64/pinebook-pro-keyboard-updater#update-all-firmwares
https://github.com/dragan-simic/pinebook-pro-keyboard-updater#update-all-firmware-images
* If the system is not responding after the 1st reboot, it might be easiest to do a system restore or boot an sdcard-only OS, and follow up by running the second step of the trackpad firmware update with a USB keyboard and mouse plugged in
* If the system is not responding after the 1st reboot, it might be easiest to do a system restore or boot an sdcard-only OS, and follow up by running the second step of the trackpad firmware update with a USB keyboard and mouse plugged in
* System restore https://forum.pine64.org/showthread.php?tid=8229
* System restore https://forum.pine64.org/showthread.php?tid=8229
* Firmware update https://github.com/ayufan-rock64/pinebook-pro-keyboard-updater#update-all-firmwares
* Firmware update https://github.com/dragan-simic/pinebook-pro-keyboard-updater#update-all-firmware-images


== ANSI Fn + F keys wrong for F9, F10, F11 and F12 ==
== ANSI Fn + F keys wrong for F9, F10, F11 and F12 ==

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