PinePhone Common Issues

From PINE64
Jump to navigation Jump to search

This page is to reference common issues people have with the PinePhone, it's not intended to replace the PinePhone_FAQ or bug trackers, but be a quick reference for diagnosing issues.


Battery does not charge or remains at 0%

The phone ships with a plastic sticker between the battery and the phone. You need to open the back cover (gently), then remove the battery and finally remove the sticker and check that the pins aren't bent. This is to protect the device from turning on during shipping. See Battery for more information.

Make sure you are charging from a high current dedicated charger (i.e: 1000mA/1Amp). Do not charge from a PC, since the PinePhone will limit it's USB input current to 500mA if plugged into a USB host, and the PinePhone can use more than 500mA and thus won't be charging at all.

You can check the USB current limit with: cat /sys/class/power_supply/axp20x-usb/input_current_limit, the unit is uA 500000 is 500mA.

The battery has over-discharge protection built in. If the battery gets too low, it will shutdown to prevent damage. You should be able to recover from this state by turning the phone off and leaving it connected to a good quality USB charger for several hours.


Wi-Fi, Bluetooth and Cellular do not work

The Wi-Fi+Bluetooth chip and the Celluar Modem require the battery voltage to operate, so will not work with the battery removed.

The phone ships with a plastic sticker between the battery and the phone. You need to open the back cover (gently), then remove the battery and finally remove the sticker and check that the pins aren't bent. This is to protect the device from turning on during shipping. See Battery for more information.

If the plastic sticker has been removed, the battery voltage may be too low, so make sure the battery is well charged.

Make sure all the KillSwitches are in the "ON" position. (See PinePhone#Killswitch_configuration for more information)


HDMI output does not work with PMOS Convergence Package

HDMI output support is known to have issues right now:

https://gitlab.com/postmarketOS/pmaports/-/issues/735


A newly installed OS does not boot on 3GB PinePhone

U-Boot did not have support for A64 chips with 3GB RAM, and un-patched versions will fail to boot on 3GB (Convergence Package) PinePhones.

The patch/commit required is titled: "sunxi: support asymmetric dual rank DRAM on A64/R40"

As of 3rd September 2020, these distributions are known to work: