PinePhone Carrier Support

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Warning: MMS currently doesn't work in any distribution on the PinePhone without a script! This means images and group chats will not work in text messages.

This page contains hints on setting up cellular network connectivity for specific carriers. For more general information, see Modem and carrier support. For the APN settings see PinePhone APN Settings.

Check compatibility

To check if the PinePhone is supported on your carrier:

Search for your carrier on frequencycheck.com and compare the carrier's LTE/GSM/WCDMA frequencies to the PinePhone's supported frequencies (listed in the modem specification sheet).

It is likely that there will be a few frequencies that your carrier uses which are not supported by the PinePhone. Not all of the carrier's frequencies need to be supported by the PinePhone for it to work - as long as most of them are supported, you will still get good coverage.

Special carrier notes

Some carriers might support only certain frequencies or might require certain settings in Ofono or ModemManager. The following is a list of collected notes for carriers regarding special settings, hints or information:

USA

AT&T

According to this page, AT&T's primary bands are 12 and 17 - 700ac and 700 MHz respectively. The PinePhone seems to work out-of-the-box with AT&T. Activating a SIM works. Calls and SMS messages work. VoLTE is as yet untested.

Cricket Wireless

Cricket wireless is a MVNO that uses AT&T's network. VoLTE is fully supported and the PinePhone is considered a compatible device in the US by the carrier.

SimpleMobile

SimpleMobile is a T-Mobile prepaid MVNO operating in the United States. 4G LTE, VoLTE, data, and SMS all work on the PinePhone after activation. Activation can be done online without extra software or assistance, go to https://www.simplemobile.com/activation/byopcollectsim and make sure you have your SIM card and IMEI ready.

Sprint

Sprint is currently not supported due to unknown reasons. Any input regarding this issue is highly appreciated.

T-Mobile

According to this page, T-Mobile's primary frequency band for the United States is 12 (700ac MHz).

T-Mobile's bands and protocols are summarized on this page.

While the PinePhone's modem does support all LTE bands that T-Mobile uses in the US (And is one of the best choices for band support with the PinePhone's modem in the US), VoLTE is still listed as "Under development" by the modem manufacturer. T-Mobile's system also does not list the PinePhone as a compatible device due to this lack of official VoLTE support. The modem is capable of working on T-Mobile with VoLTE support enabled.

Verizon

According to this page, Verizon's primary frequency band for the United States is 13 (700 MHz). Verizon's bands and protocols are summarized on this page. According to the same page, Verizon might restrict their network to only approved devices.

Some users reported that they were able to activate their Verizon SIM by using an Verizon-approved burner phone and then inserting the SIM into the PinePhone.

Australia

Telstra

According to this page, Telstra uses the LTE B1, B3 and B28 variants, which are all supported by the EG25-G modem.

Known issues

Known issues:

• The FrequencyCheck model page does not list either Pine64 or the PinePhone.
• T-Mobile's system does not list the PinePhone as a compatible device due to the lack of official VoLTE support from the manufacturer, despite the fact that it does work.
• MMS doesn't currently work in any distribution on the PinePhone by default. This means images and group chats will not work in text messages.
• Some providers may allow only certain known devices identified by their Type Allocation Code.

Tested and working carriers

The following is a list of carriers which has been tested by users and confirmed to be working (excerpt):

Asia

Country	Carrier name	SMS/Email	MMS	Calls	Data	Ofono or ModemManager	Tested OS with version
Japan	SoftBank	Not tested	Unsupported by carrier	No	No	ModemManager	Mobian December 2020
Japan	Rakuten Mobile	Unsupported by carrier	Unsupported by carrier	Yes	Yes	ModemManager	Mobian January 2020
Japan	Rakuten Mobile	Unsupported by carrier	Unsupported by carrier	Yes	No	Ofono	Manjaro Plasma Mobile February 2021

Africa

Country	Carrier name	SMS	MMS	Calls	Data	Ofono or ModemManager	Tested OS with version
Test	Test	Yes	Yes	Yes	Yes	ModemManager	TestOS 20201129

Europe

Country	Carrier name	SMS	MMS	Calls	Data	Ofono or ModemManager	Tested OS with version
Sweden	Telenor SE	Not tested	Not tested	Yes	Not tested	ModemManager	Manjaro Plasma Mobile beta2
UK	Vodafone	Yes	Not tested	Yes	Yes	ModemManager	ALARM & pmOS, modem FW latest - 26 Feb 21

North America

Country	Carrier name	SMS	MMS	Calls	Data	Ofono or ModemManager	Tested OS with version
USA	T-Mobile	Yes	No	Yes	Yes	ModemManager	Arch Linux Alarm 2020/11/29
USA	T-Mobile	Yes - buggy	No	Yes - buggy	Yes - buggy	Ofono	Manjaro Plasma Dev 2020/11/21 & Ubuntu Touch 2020/11/26 & KDE NEON 2020/11/02
USA	Red Pocket	Yes	Not tested	Yes	Not tested	ModemManager	mobian-pinephone-phosh-2020/12/15

South America

Country	Carrier name	SMS	MMS	Calls	Data	Ofono or ModemManager	Tested OS with version
Test	Test	Yes	Yes	Yes	Yes	ModemManager	TestOS 20201129

Australia / Oceania

Country	Carrier name	SMS	MMS	Calls	Data	Ofono or ModemManager	Tested OS with version
Test	Test	Yes	Yes	Yes	Yes	ModemManager	TestOS 20201129

Resources

• IMEI - International Mobile Equipment Identity