Pinecil Shipping and Tracking - Revision history

River: /* Why doesn't Pine Store Ship to my country? */

2023-03-31T02:22:06Z

Why doesn't Pine Store Ship to my country?

← Older revision		Revision as of 02:22, 31 March 2023
Line 32:		Line 32:
	#* Too many packages have gotten lost to some countries. Pinecil and other items have a low margin; lost packages have a great impact. Some resellers are more prepared to take the risks so that the Pine Store can stay focused on engineering new hardware.		#* Too many packages have gotten lost to some countries. Pinecil and other items have a low margin; lost packages have a great impact. Some resellers are more prepared to take the risks so that the Pine Store can stay focused on engineering new hardware.
	# When possible, the Pine Store leaves open the more expensive courier option instead of stopping all shipping to a country. Some friends try to do a group purchase to spread out the shipping cost for each person.		# When possible, the Pine Store leaves open the more expensive courier option instead of stopping all shipping to a country. Some friends try to do a group purchase to spread out the shipping cost for each person.
	# Pine Store is registered at Hong Kong/Singapore and is not a registered China company and therefore can not ship to China addresses (exports only) even though many products like Pinecil are made and shipped from Shenzhen, China.		# Pine Store is registered at Hong Kong/Singapore and is not a registered China company and therefore can not ship to China addresses (exports only) even though many Pine64 products like Pinecil are made and shipped from Shenzhen, China.
	# Pine Store can not sell on AliExpress (see above). All AliExpress items using the PINE64 and Pinecone logos are fake copies ([[Pinecil#Authenticity \|see authenticity here]]).		# Pine Store can not sell on AliExpress (see above). All AliExpress items using the PINE64 and Pinecone logos are fake copies ([[Pinecil#Authenticity \|see authenticity here]]).
	# For some countries people reported using a package forwarding company (unsure if safe or reliable, '''use at your own risk''').		# For some countries people reported using a package forwarding company (unsure if safe or reliable, '''use at your own risk''').

River: /* Courier options */

2023-03-27T07:19:31Z

Courier options

← Older revision		Revision as of 07:19, 27 March 2023
Line 11:		Line 11:
	== Courier options ==		== Courier options ==
	# Cheap shipping (~$12): could take 2-7 weeks or more, this sometimes gets delayed in the customs department in your home country due to backlogs (some had 7 weeks mainly because it was stuck in their country's customs department for many weeks before being cleared to leave customs, especially during height of COVID and reduced customs staffing). Currently, members report about 2-3 weeks, as always it can be held up in the customs department of your country if you are shipping it from outside of your country.		# Cheap shipping (~$12): could take 2-7 weeks or more, this sometimes gets delayed in the customs department in your home country due to backlogs (some had 7 weeks mainly because it was stuck in their country's customs department for many weeks before being cleared to leave customs, especially during height of COVID and reduced customs staffing). Currently, members report about 2-3 weeks, as always it can be held up in the customs department of your country if you are shipping it from outside of your country.
	# Courier shipping: more expensive (~$30), can take ~4-10 business days or more based on feedback from PINE64 members.		# Courier shipping: more expensive (~$25-$30), can take ~4-10 business days or more based on feedback from PINE64 members.
	# [https://pine64.com/shipping-policy/ Pine Store shipping policy] (30-day warranty starts when Pinecil is delivered).		# [https://pine64.com/shipping-policy/ Pine Store shipping policy] (30-day warranty starts when Pinecil is delivered).
	# Note: resellers operate independently from the main Pine Store. They are in different countries and set all of their own procedures, shipping costs and options. Get all reseller shipping details for each store from their specific websites/chat tools/email.		# Note: resellers operate independently from the main Pine Store. They are in different countries and set all of their own procedures, shipping costs and options. Get all reseller shipping details for each store from their specific websites/chat tools/email.

River at 06:48, 27 March 2023

2023-03-27T06:48:59Z

@@ Line 2: / Line 2: @@
 Not discussed in this article: big battery devices such as the Pinebook Pro, PineTab, PineNote, PinePhone and PinePhone Pro which all ship from Hong Kong (the PinePhone ships from Poland for EU orders).
 == How does it work? ==
@@ Line 21: / Line 14: @@
 # [https://pine64.com/shipping-policy/ Pine Store shipping policy] (30-day warranty starts when Pinecil is delivered).
 # Note: resellers operate independently from the main Pine Store. They are in different countries and set all of their own procedures, shipping costs and options. Get all reseller shipping details for each store from their specific websites/chat tools/email.
 == Why doesn't Pine Store Ship to my country? ==

Fxc: Fix

2023-03-16T00:18:28Z

Fix

← Older revision		Revision as of 00:18, 16 March 2023
Line 3:		Line 3:
	Not discussed in this article: big battery devices such as the Pinebook Pro, PineTab, PineNote, PinePhone and PinePhone Pro which all ship from Hong Kong (the PinePhone ships from Poland for EU orders).		Not discussed in this article: big battery devices such as the Pinebook Pro, PineTab, PineNote, PinePhone and PinePhone Pro which all ship from Hong Kong (the PinePhone ships from Poland for EU orders).

	=== Tracking ===		== Tracking ==
	* The tracking number issued in the shipping email may not work for a couple days, just check again.		* The tracking number issued in the shipping email may not work for a couple days, just check again.
	* https://parcelsapp.com/		* https://parcelsapp.com/
Line 10:		Line 10:
	* If you see the message "outbound imports cancelled", just wait. It is a poorly worded message. Members experience that it updates after 1-3 days to show a hand off from China Post to a USA facility. The message would be more clear if it was "outbound imports transferred/complete".		* If you see the message "outbound imports cancelled", just wait. It is a poorly worded message. Members experience that it updates after 1-3 days to show a hand off from China Post to a USA facility. The message would be more clear if it was "outbound imports transferred/complete".

	=== How does it work? ===		== How does it work? ==

	# '''Order Email''': when the Pine Store receives an order, an initial email is sent out within one day. This email confirms your order was charged (check spam folders for 'Pine Store').		# '''Order Email''': when the Pine Store receives an order, an initial email is sent out within one day. This email confirms your order was charged (check spam folders for 'Pine Store').
Line 16:		Line 16:
	# If you don't get the first "order email" soon after placing the order, then contact the [https://pine64.com/support/ Pine Store here] as your order may not have completed or been charged.		# If you don't get the first "order email" soon after placing the order, then contact the [https://pine64.com/support/ Pine Store here] as your order may not have completed or been charged.

	=== Courier options ===		== Courier options ==
	# Cheap shipping (~$12): could take 2-7 weeks or more, this sometimes gets delayed in the customs department in your home country due to backlogs (some had 7 weeks mainly because it was stuck in their country's customs department for many weeks before being cleared to leave customs, especially during height of COVID and reduced customs staffing). Currently, members report about 2-3 weeks, as always it can be held up in the customs department of your country if you are shipping it from outside of your country.		# Cheap shipping (~$12): could take 2-7 weeks or more, this sometimes gets delayed in the customs department in your home country due to backlogs (some had 7 weeks mainly because it was stuck in their country's customs department for many weeks before being cleared to leave customs, especially during height of COVID and reduced customs staffing). Currently, members report about 2-3 weeks, as always it can be held up in the customs department of your country if you are shipping it from outside of your country.
	# Courier shipping: more expensive (~$30), can take ~4-10 business days or more based on feedback from PINE64 members.		# Courier shipping: more expensive (~$30), can take ~4-10 business days or more based on feedback from PINE64 members.
Line 22:		Line 22:
	# Note: resellers operate independently from the main Pine Store. They are in different countries and set all of their own procedures, shipping costs and options. Get all reseller shipping details for each store from their specific websites/chat tools/email.		# Note: resellers operate independently from the main Pine Store. They are in different countries and set all of their own procedures, shipping costs and options. Get all reseller shipping details for each store from their specific websites/chat tools/email.

	=== Why doesn't Pine Store Ship to my country? ===		== Why doesn't Pine Store Ship to my country? ==
	# If Pine Store does not ship to your country currently, check out one of the many legit [[Pinecil#Where to buy a Pinecil\|resellers here]].		# If Pine Store does not ship to your country currently, check out one of the many legit [[Pinecil#Where to buy a Pinecil\|resellers here]].
	#* Try emailing a few of the resellers, you might get lucky.		#* Try emailing a few of the resellers, you might get lucky.

Fxc: typo

2023-03-08T17:32:45Z

typo

← Older revision		Revision as of 17:32, 8 March 2023
Line 14:		Line 14:
	# '''Order Email''': when the Pine Store receives an order, an initial email is sent out within one day. This email confirms your order was charged (check spam folders for 'Pine Store').		# '''Order Email''': when the Pine Store receives an order, an initial email is sent out within one day. This email confirms your order was charged (check spam folders for 'Pine Store').
	# '''Shipping Email''': after several more days, when the order is shipped, a '''second''' email is sent with a tracking number. This could take a week or two. Pine does shipments in '''batches''', you get the tracking number faster or slower depending on when batch day is. In general, people report getting a shipping/tracking email within 5 days, just wait for this email (search emails for 'Pine Store').		# '''Shipping Email''': after several more days, when the order is shipped, a '''second''' email is sent with a tracking number. This could take a week or two. Pine does shipments in '''batches''', you get the tracking number faster or slower depending on when batch day is. In general, people report getting a shipping/tracking email within 5 days, just wait for this email (search emails for 'Pine Store').
	# If you don't get the first "order email" soon after placing the order, then contact the [https://pine64.com/support/ Pine ~~store~~ here] as your order may not have completed or been charged.		# If you don't get the first "order email" soon after placing the order, then contact the [https://pine64.com/support/ Pine Store here] as your order may not have completed or been charged.

	=== Courier options ===		=== Courier options ===

River: /* Courier options */

2023-03-07T21:58:07Z

Courier options

← Older revision		Revision as of 21:58, 7 March 2023
Line 17:		Line 17:

	=== Courier options ===		=== Courier options ===
	# Cheap shipping (~$12): could take 3-7 weeks or more ~~(some reported 2 weeks)~~, this sometimes gets delayed in the customs department in your home country due to backlogs (some had 7 weeks mainly because it was stuck in their country's customs department for many weeks before being cleared to leave customs, especially during height of COVID and reduced customs staffing). Currently, members report about 2-3 weeks, as always it can be held up in the customs department of your country if you are shipping it from outside of your country.		# Cheap shipping (~$12): could take 2-7 weeks or more, this sometimes gets delayed in the customs department in your home country due to backlogs (some had 7 weeks mainly because it was stuck in their country's customs department for many weeks before being cleared to leave customs, especially during height of COVID and reduced customs staffing). Currently, members report about 2-3 weeks, as always it can be held up in the customs department of your country if you are shipping it from outside of your country.
	# Courier shipping: more expensive (~$30), can take ~4-10 business days or more based on feedback from PINE64 members.		# Courier shipping: more expensive (~$30), can take ~4-10 business days or more based on feedback from PINE64 members.
	# [https://pine64.com/shipping-policy/ Pine Store shipping policy] (30-day warranty starts when Pinecil is delivered).		# [https://pine64.com/shipping-policy/ Pine Store shipping policy] (30-day warranty starts when Pinecil is delivered).

River: /* How does it work? */ add link

2023-03-07T21:03:18Z

How does it work?: add link

← Older revision		Revision as of 21:03, 7 March 2023
Line 14:		Line 14:
	# '''Order Email''': when the Pine Store receives an order, an initial email is sent out within one day. This email confirms your order was charged (check spam folders for 'Pine Store').		# '''Order Email''': when the Pine Store receives an order, an initial email is sent out within one day. This email confirms your order was charged (check spam folders for 'Pine Store').
	# '''Shipping Email''': after several more days, when the order is shipped, a '''second''' email is sent with a tracking number. This could take a week or two. Pine does shipments in '''batches''', you get the tracking number faster or slower depending on when batch day is. In general, people report getting a shipping/tracking email within 5 days, just wait for this email (search emails for 'Pine Store').		# '''Shipping Email''': after several more days, when the order is shipped, a '''second''' email is sent with a tracking number. This could take a week or two. Pine does shipments in '''batches''', you get the tracking number faster or slower depending on when batch day is. In general, people report getting a shipping/tracking email within 5 days, just wait for this email (search emails for 'Pine Store').
	# If you don't get the first "order email" soon after placing the order, then contact the Pine store as your order may not have completed or been charged.		# If you don't get the first "order email" soon after placing the order, then contact the [https://pine64.com/support/ Pine store here] as your order may not have completed or been charged.

	=== Courier options ===		=== Courier options ===

Fxc: typos

2023-03-07T20:57:21Z

typos

← Older revision		Revision as of 20:57, 7 March 2023
Line 29:		Line 29:
	#* Some major couriers have temporarily stopped shipping to some countries.		#* Some major couriers have temporarily stopped shipping to some countries.
	#* Customs paperwork for some countries is too difficult for a small business like Pine Store to manage.		#* Customs paperwork for some countries is too difficult for a small business like Pine Store to manage.
	#* If Customs laws change in some countries, Pine Store may have to move from cheaper shipping options to more expensive ~~Courier~~ options.		#* If Customs laws change in some countries, Pine Store may have to move from cheaper shipping options to more expensive courier options.
	#* Too many packages have gotten lost to some countries. Pinecil and other items have a low margin; lost packages have a great impact. Some resellers are more prepared to take the risks so that the Pine Store can stay focused on engineering new hardware.		#* Too many packages have gotten lost to some countries. Pinecil and other items have a low margin; lost packages have a great impact. Some resellers are more prepared to take the risks so that the Pine Store can stay focused on engineering new hardware.
	# When possible, the Pine Store leaves open the more expensive ~~Courier~~ option instead of stopping all shipping to a country. Some friends try to do a group purchase to spread out the shipping cost for each person.		# When possible, the Pine Store leaves open the more expensive courier option instead of stopping all shipping to a country. Some friends try to do a group purchase to spread out the shipping cost for each person.
	# Pine Store is registered at Hong Kong/Singapore and is not a registered China company and therefore can not ship to China addresses (exports only) even though many products like Pinecil are made and shipped from Shenzhen, China.		# Pine Store is registered at Hong Kong/Singapore and is not a registered China company and therefore can not ship to China addresses (exports only) even though many products like Pinecil are made and shipped from Shenzhen, China.
	# Pine Store can not sell on AliExpress (see above). All AliExpress items using the PINE64 and Pinecone logos are fake copies ([[Pinecil#Authenticity \|see authenticity here]]).		# Pine Store can not sell on AliExpress (see above). All AliExpress items using the PINE64 and Pinecone logos are fake copies ([[Pinecil#Authenticity \|see authenticity here]]).

Fxc: correction

2023-03-07T20:53:49Z

correction

← Older revision		Revision as of 20:53, 7 March 2023
Line 1:		Line 1:
	This article applies only to the main Pine Store, [https://pine64.com pine64.com] items that ship from their Shenzhen, China facility, such as the Pinecil soldering iron and PinePower chargers.		This article applies only to the main Pine Store, [https://pine64.com pine64.com] items that ship from their Shenzhen, China facility, such as the Pinecil soldering iron and PinePower chargers.

	Not discussed in this article: big battery devices such as the Pinebook Pro, PineTab, PineNote and PinePhone Pro which all ship from Hong Kong (~~Pinephone~~ ships from Poland).		Not discussed in this article: big battery devices such as the Pinebook Pro, PineTab, PineNote, PinePhone and PinePhone Pro which all ship from Hong Kong (the PinePhone ships from Poland for EU orders).

	=== Tracking ===		=== Tracking ===

River: /* Courier options */

2023-03-07T20:43:12Z

Courier options

← Older revision		Revision as of 20:43, 7 March 2023
Line 17:		Line 17:

	=== Courier options ===		=== Courier options ===
	# Cheap shipping (~$12): could take 3-7 weeks or more (some reported 2 weeks), this sometimes gets delayed in the customs department in your home country due to backlogs (some had 7 weeks mainly because it was stuck in their country's customs department for many weeks before being cleared to leave customs, especially during height of COVID and reduced customs staffing). Currently members report about 2-3 weeks, as always it can be held up in the customs department of your country if you are shipping it from outside of your country.		# Cheap shipping (~$12): could take 3-7 weeks or more (some reported 2 weeks), this sometimes gets delayed in the customs department in your home country due to backlogs (some had 7 weeks mainly because it was stuck in their country's customs department for many weeks before being cleared to leave customs, especially during height of COVID and reduced customs staffing). Currently, members report about 2-3 weeks, as always it can be held up in the customs department of your country if you are shipping it from outside of your country.
	# Courier shipping: more expensive (~$30), can take ~4-10 business days or more based on feedback from PINE64 members.		# Courier shipping: more expensive (~$30), can take ~4-10 business days or more based on feedback from PINE64 members.
	# [https://pine64.com/shipping-policy/ Pine Store shipping policy] (30-day warranty starts when Pinecil is delivered).		# [https://pine64.com/shipping-policy/ Pine Store shipping policy] (30-day warranty starts when Pinecil is delivered).