PINE64 - User contributions [en]

PinePhone Carrier Support

2021-05-03T20:12:08Z

SDR: /* Europe */

{{under construction}}

{{hint|MMS currently doesn't work in any distribution on the PinePhone without a [[PinePhone_Carrier_Support#MMS_workarounds|script]]! This means images and group chats will not work in text messages.}}

This page contains hints on setting up cellular network connectivity for specific carriers.
For more general information, see [[PinePhone#Modem_and_carrier_support|Modem and carrier support]]. For the APN settings see [[PinePhone APN Settings]].

= Check compatibility =
To check if the PinePhone is supported on your carrier:

Search for your carrier on [https://www.frequencycheck.com/ frequencycheck.com] and compare the carrier's LTE/GSM/WCDMA frequencies to the PinePhone's supported frequencies (listed in the [https://www.quectel.com/UploadFile/Product/Quectel_EG25-G_LTE_Specification_V1.1.pdf modem specification sheet]).

It is likely that there will be a few frequencies that your carrier uses which are not supported by the PinePhone. Not all of the carrier's frequencies need to be supported by the PinePhone for it to work - as long as ''most'' of them are supported, you will still get good coverage.

= Tested and working carriers =

The following is a list of carriers which has been tested by users and confirmed to be working (excerpt):

== Asia ==
{| class="wikitable sortable"
!Country || Carrier name || SMS working || MMS working || Calls working || Data working || Tested OS (with version) and UI
|-
| Japan || SoftBank || Not tested || Unsupported by carrier || No || No || Mobian Phosh, December 2020
|-
| Japan || Rakuten Mobile || Unsupported by carrier || Unsupported by carrier || Yes || Yes || Mobian Phosh, January 2020
|-
| Japan || Rakuten Mobile || Unsupported by carrier || Unsupported by carrier || Yes || No || Manjaro Plasma Mobile February 2021
|-
| Japan || Docomo || Yes || Not tested || Yes || Yes || Mobian Phosh, February 2021
|-
| India || Vodafone / Vi India || Yes || Not tested || Yes || Yes || DanctNIX (Arch Linux ARM) with Phosh, March 2021
|}

== Africa ==
{| class="wikitable sortable"
!Country || Carrier name || SMS working || MMS working || Calls working || Data working || Tested OS (with version) and UI
|-
|-
| Test || Test || Yes || Yes || Yes || Yes || TestOS with Phosh, 20201129
|-
|}

== Europe ==
{| class="wikitable sortable"
!Country || Carrier name || SMS working || MMS working || Calls working || Data working || Tested OS (with version) and UI
|-
|-
| Sweden || Telenor SE || Not tested || Not tested || Yes || Not tested || Manjaro Plasma Mobile beta2
|-
| UK || Three || Yes || Not tested || Yes || Yes || Manjaro Plasma Mobile beta2
|-
| UK || Vodafone || Yes || Not tested || Yes || Yes || ALARM & pmOS (Phosh?), modem FW latest - 26 Feb 21
|-
| France || Orange || Yes || Not tested || Yes || Yes || Manjaro Phosh Beta6 and later - 9 march 2021
|-
| France || SFR || Yes || Not tested || Yes || Yes || Manjaro Phosh Beta6 and later - 9 march 2021
|-
|}

== North America ==
{| class="wikitable sortable"
!Country || Carrier name || SMS working || MMS working || Calls working || Data working || Tested OS (with version) and UI
|-
|-
| USA || T-Mobile || Yes || No || Yes || Yes || Arch Linux Arm 2020/11/29, Mobian Phosh, Manjaro KDE Plasma Mobile
|-
| USA || MetroPCS (T-Mobile) || Yes || No || Yes || Yes || Arch Linux Arm (Phosh,SXMO) 2021/04/29, Manjaro Arm Phosh 2021/04/29, Mobian Phosh, 2021/3/20
|-
| USA || T-Mobile || Yes - buggy || No || Yes - buggy || Yes - buggy || Manjaro Plasma Dev 2020/11/21 & Ubuntu Touch 2020/11/26 & KDE NEON 2020/11/02
|-
| USA || Red Pocket || Yes || Not tested || Yes || Not tested || Mobian Phosh, 2020/12/15
|-
| USA || Mint Mobile (T-Mobile) || Yes || Not tested || Yes || Yes || Mobian Phosh, 2021/3/14
|-
| USA || Verizon || Yes || Not tested || Yes || Yes || Mobian Phosh, 2021/3/1
|-
| Canada || Freedom || Yes || Not tested || Yes || Yes || Arch Pinephone Phosh (APN: internet.windmobile.ca), 2021/4/25
|-
| USA || FaithWireless (AT&T) || Yes || No || Yes || Yes || Arch Linux Arm 2021/04/29 with Phosh 0.10.1-1, see the [[PinePhone_Carrier_Support#AT.26T|AT&T issues]] below.
|-
|}

== South America ==
{| class="wikitable sortable"
!Country || Carrier name || SMS working || MMS working || Calls working || Data working || Tested OS (with version) and UI
|-
|-
| Test || Test || Yes || Yes || Yes || Yes || TestOS with Phosh, 20201129
|-
|}

== Australia / Oceania ==
{| class="wikitable sortable"
!Country || Carrier name || SMS working || MMS working || Calls working || Data working || Tested OS (with version) and UI
|-
|-
| Test || Test || Yes || Yes || Yes || Yes || TestOS with Phosh, 20201129
|-
|}

= Special carrier notes =

{{Warning|This section contains providers which do not work or require special settings or actions to work.}}

Some carriers might support only certain frequencies or might require certain settings in Ofono or ModemManager. The following is a list of collected notes for carriers regarding special settings, hints or information:

== USA ==
=== AT&T ===
According to [https://ltefix.com/wp-content/uploads/USA-Major-Carriers-Bands-Frequencies-CA.pdf this page], AT&T's primary bands are 12 and 17 - 700ac and 700 MHz respectively. The PinePhone seems to work out-of-the-box with AT&T. If you transfer a SIM card from another phone you were using with AT&T, you need to activate the PinePhone through [https://www.att.com/buy/wireless/byod/byod AT&T's website]. Calls and SMS messages work. VoLTE is as yet untested.

However, it is likely AT&T will drop support with their network upgrade in the near future like their child company Cricket Wireless already has. [https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf This page] lists their supported devices for their new network.

=== Cricket Wireless ===
Cricket wireless is a MVNO that uses AT&T's network. VoLTE was fully supported, but the PinePhone is no longer considered a compatible device in the US by the carrier (as of March 2021).

=== SimpleMobile ===
SimpleMobile is a T-Mobile prepaid MVNO operating in the United States. 4G LTE, VoLTE, data, and SMS all work on the PinePhone after activation. Activation can be done online without extra software or assistance, go to https://www.simplemobile.com/activation/byopcollectsim and make sure you have your SIM card and IMEI ready.

=== Sprint ===
Sprint is currently not supported due to unknown reasons. Any input regarding this issue is highly appreciated.

=== T-Mobile ===
According to [https://ltefix.com/wp-content/uploads/USA-Major-Carriers-Bands-Frequencies-CA.pdf this page],
T-Mobile's primary frequency band for the United States is 12 (700ac MHz).

T-Mobile's bands and protocols are summarized on
[https://www.frequencycheck.com/carriers/t-mobile-united-states this page].

While the PinePhone's modem does support all LTE bands that T-Mobile uses in the US (And is one of the best choices for band support with the PinePhone's modem in the US), VoLTE is still listed as "Under development" by the modem manufacturer. T-Mobile's system also does not list the PinePhone as a compatible device due to this lack of official VoLTE support. The modem is capable of working on T-Mobile with VoLTE support enabled.

=== Verizon ===
According to [https://ltefix.com/wp-content/uploads/USA-Major-Carriers-Bands-Frequencies-CA.pdf this page],
Verizon's primary frequency band for the United States is 13 (700 MHz). Verizon's bands and protocols are summarized on
[https://www.frequencycheck.com/carriers/verizon-wireless-united-states this page]. According to the same page, Verizon might restrict their network to only approved devices.

Some users reported that they were able to activate their Verizon SIM by using an Verizon-approved burner phone and then inserting the SIM into the PinePhone.

= Known issues =
Known issues:
* The [https://www.frequencycheck.com/models FrequencyCheck model page] does not list either Pine64 or the PinePhone.
* T-Mobile's system does not list the PinePhone as a compatible device due to the lack of official VoLTE support from the manufacturer, despite the fact that it does work.
* MMS doesn't currently work in any distribution on the PinePhone by default. This means images and group chats will not work in text messages.
* Some providers may allow only certain known devices identified by their [https://en.wikipedia.org/wiki/Type_Allocation_Code Type Allocation Code].

= MMS workarounds =
These scripts allow partial MMS support on a [[PinePhone]]:

* JMMS: [https://git.sr.ht/~amindfv/jmms]
* silvermms: [https://gitlab.com/5ilver/silvermms]
* MMS via Matrix with mmmpuppet: [[PinePhone MMS with Matrix]]

There is a Haskel MMS client. MMS can also be manually composed with mmsd on the command line.

= Resources =
* IMEI - [https://en.wikipedia.org/wiki/International_Mobile_Equipment_Identity International Mobile Equipment Identity]

[[Category:PinePhone]]

PinePhone APN Settings

2021-05-03T20:10:08Z

SDR:

The [https://en.wikipedia.org/wiki/Access_Point_Name APN] setting is the gateway between your carrier's cellular network and the '''public Internet'''. The APN setting - if not set automatically by the user's OS - has to be set by the user to enable the use of the mobile Internet on the phone.

= Setting the APN =

The location of the APN setting depend on the user interface the distribution is using.

== Distributions with Phosh ==

APN settings are either located in <code>Settings > Mobile > Access Point Names</code> (Arch Linux ARM, PureOS, Debian + Phosh) or <code> Settings > Network > Network Dropdown > Add new connection</code> (pmOS, Fedora).



= List of tested carriers =

Disclaimer: Go to the websites of or speak to the customer support lines of those carriers which you want to use. No guarantees. This list is simply user-generated and serves to demonstrate examples of what worked for them. This list is not exhaustive, does not cover all possible carriers.

== 4ka (Slovakia) ==
Name: 4ka Internet
APN: internet
Username: <empty>
Password: <empty>

Source: https://www.4ka.sk/vitajte/navody-a-nastavenia/detail-navodu

== AT&T-based ==

=== AT&T (USA) ===
APN: <code>phone</code> or <code>NXTGENPHONE</code> if "phone" does not work (see https://www.att.com/support/article/wireless/KM1218306/).

=== AT&T Mexico (Mexico) ===

APN: <code> wap.attmex.mx </code>

=== Cricket (USA) ===
APN: <code>phone</code> or <code>ndo</code> or <code>NXTGENPHONE</code>

== Blau.de (Germany) ==
APN: internet.eplus.de
Username: eplus
Password: gprs

Source: https://www.my-gps.org/412-apn-einstellungen-deutschland

== Bouygues Telecom (France) ==
Name: Bouygues Telecom
APN: mmsbouygtel.com
Username: <empty>
Password: <empty>

Source: https://www.assistance.bouyguestelecom.fr/s/article/parametrage-mobile-email-mms-internet

== Congstar - Telekom Net (Germany) ==
Name: Telekom Internet
APN: internet.telekom
Username: telekom
Password: telekom

== Free (France) ==

Name: Free
APN: free
Username: free
Password: <empty>

Source: https://mobile.free.fr/assistance/46.html

== Freedom Mobile (Canada) ==

Name: 1
APN: internet.freedommobile.ca
Username: <empty>
Password: <empty>

== Google Fi (USA) ==

These are settings that Google provides for their "data-only" SIM cards, but also appears to work fine with the normal SIM card for texting and calling.

Name: Google Fi
APN: h2g2
Username: <empty>
Password: <empty>

Source: https://support.google.com/fi/answer/6330195?hl=en

== kölbi (Costa Rica) ==
Name: Costa Rica:Kolbi:Internet
APN: kolbi3g
Username: <empty>
Password: <empty>

Note: alternatively <code>kolbi4g</code> also works as APN.

== Koodo (Canada) ==

Name: Internet/MMS 2
APN: sp.koodo.com
Username: <empty>
Password: <empty>

Source: https://www.4gapn.com/ca/en/koodo

== Lebara (UK) ==
Name: Lebara
APN: uk.lebara.mobi
Username: wap
Password: wap

These settings work on 4G.

Ignore Default/asdamobiles.co.uk APN if present.

== Mineo (Japan) ==

Tested with S plan (Softbank) and D plan (Docomo). Mobile LTE data currently working only on Phosh-based OSes, because they use Network Manager and Modem Manager. Ubuntu Touch not working yet, see issue #58. https://gitlab.com/ubports/community-ports/pinephone/-/issues/58

Name: Mineo
APN: mineo-d.jp
Username: mineo@k-opti.com
Password: mineo

Source: https://support.mineo.jp/manual/network_setup_d.html

== Mint Mobile (USA) ==

Call their customer service to activate using the number on their website, or activate on their [https://my.mintmobile.com/activation website]. You may also need to reboot your phone.

Use the following APN settings:

Name: Ultra
APN: Wholesale

Source: https://www.mintmobile.com/setup-for-android/

== Mobile Vikings (Belgium) ==

Name: Mobile Vikings
APN: web.be
Username: web
Password: web

Source: https://support.vikingco.com/hc/en-us/articles/202836041-I-don-t-have-any-mobile-internet-What-do-I-do-

If the first one doesn't work try this one:

Name: Mobile Vikings
APN: web.be
Username: <empty>
Password: <empty>

Source: autoconfig on ubports

== Orange Telecom (France) ==
Name: Orange Internet
APN: orange
Username: <empty>
Password: <empty>

Source: https://assistance.orange.fr/mobile-tablette/tous-les-mobiles-et-tablettes/depanner/probleme-avec-un-service-d-orange-internet-sms-mms-mails-cloud-tv/mms/configurer-un-apn-internet-et-mms_192948-738196

== Penny Mobil (Germany) ==

APN settings:

name: Penny Mobil
APN: internet.t-mobile
username: t-mobile
password: tm

== Public Mobile (Canada) ==
Internet only, mms not tested.

Name: Public Mobile
APN: sp.mb.com
Username: <empty>
Password: <empty>

Source: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

== Red Pocket (USA) ==

You can choose AT&T, Verizon, T-Mobile or Sprint network.

APN settings:

name: Red Pocket
APN: RESELLER

== Rogers (Canada) ==

Name: 4G/LTE Rogers Data
APN: ltemobile.apn
Username: <empty>
Password: <empty>

Name: 3G Rogers Data
APN: internet.com
Username: wapuser1
Password: wap

Source: https://communityforums.rogers.com/t5/Wireless-Knowledge-Base/Rogers-APN-Settings/ta-p/410438,

== Simyo (Spain) ==

APN settings:
APN: orangeworld

Source: https://blog.simyo.es/simyo-configuracion-internet-wap-mms/configura-tu-movil/

== Sunrise (Switzerland) ==

Name: Sunrise
APN: internet
Username: <empty>
Password: <empty>

== Swisscom (Switzerland) ==

Name: Swisscom
APN: gprs.swisscom.ch
Username: <empty>
Password: <empty>

== Tele2 (Sweden) ==
Name: tele2
APN: 4G.tele2.se
Username: <empty>
Password: <empty>

Source: https://www.tele2.se/support/felsokning-guider/tjanster-installningar/mms-och-data

== Telekom (Germany) ==

APN settings:

Name: Telekom
APN: internet.t-mobile
Username: t-mobile
Password: tm

Source: https://www.telekom.de/hilfe/mobilfunk-mobiles-internet/mobiles-internet-e-mail/apn-mobilfunk/wie-lauten-die-apn-fuer-mobilfunk?samChecked=true

== Telenor (Sweden) ==

Name: Telenor SE
APN: services.telenor.se
Username: <empty>
Password: <empty>

Source: https://www.telenor.se/kundservice/vanliga-fragor/min-mobil-surfplatta/vad-har-telenor-for-apn-installningar/

== Telia (Finland) ==
Name: internet
APN: internet
Username: <empty>
Password: <empty>

== Telstra (Australia) ==

Name: Telstra Internet/WAP
APN: telstra.iph
Username: <empty>
Password: <empty>

== Three (UK) ==

Name: 3
APN: three.co.uk
Username: <empty>
Password: <empty>

== Tracfone (USA) ==

''BYOP SIM Card Kit'' works with T-Mobile and AT&T compatible SIM cards provided in BYOP kit.

3G/4G data known to work with Verizon & AT&T SIMs (most likely works for T-Mobile as well).

Use the following APN settings:

Name: Tracfone
APN: RESELLER
Username: <empty>
Password: <empty>

To use Verizon's network:

Name: Tracfone
APN: TRACFONE.VZWENTP
Username: <empty>
Password: <empty>

== Verizon Contract (USA) ==

There are several APN names which can be used, for example:

Name: 4G LTE Contract
APN: vzwinternet
Username: <empty>
Password: <empty>

Other APN names which appear, and may work if the above does not:

vzwapp
vzwims

== Videotron (Canada) ==

Name: Videotron
APN: media.ng
Username: free
Password: <empty>

== Virgin Mobile (Canada) ==

Settings might work with Bell Canada too since it is the same network.

Name: Mobile Fast Web
APN: pda2.bell.ca
Username: <empty>
Password: <empty>

== Vodafone (Czech Republic) ==
Name: internet
APN: internet
Username: <empty>
Password: <empty>

Source: https://www.vodafone.cz/pece/osobni-a-firemni/otazky/zaciname-s-chytrym-telefonem/pripojeni-nastaveni-internetu-v-telefonu/

== Vodafone (UK) ==
Name: Vodafone
APN: wap.vodafone.co.uk
Username: wap
Password: wap

These settings work on 4G.

Ignore Default/asdamobiles.co.uk APN if present.

= Carriers that do not work =

== FreedomPop (USA) ==
VoIP-service. Customer service said they require Android 4.3+, and their free calling and texting works only with the Google Play app they make you use. So calls and texts don't work with non-smart phones and won't work with the PinePhone (even though it is a smart phone) because of software incompatibility. However, the data part still work if APN has been seen correctly set to '''fp.com.attz'''. You get 200MB free data per month. However, please watch out that you will get ding by $20 top up charge when over 200MB limit.

APN: <code>fp.com.attz</code>

== Sprint (USA) ==

Sprint is currently not supported due to unknown issues, see also [[PinePhone Carrier Support#Sprint]]. Any input regarding this issue is highly appreciated.

APN: <code>cinet.spcs</code>

== Visible (USA) ==

Visible does not have any way to whitelist unsupported phones, it might be possible through APN settings, but requires more research and dev time. Even activating a SIM using a supported phone, and then moving it to the Pinephone does not work.

== Other ==

Other VoLTE services.

= External links =

* See also https://forum.pine64.org/showthread.php?tid=9150

[[Category:PinePhone]]